the blah way of doing business

The best relationships are based on mutual understanding: knowing what you and your partner expect at the outset. That’s why the first thing we do is share with our clients the ‘blah way of doing business’, our one-pager that outlines how we like to do business and what level of service you should expect from the blahdblah team, a sort of marketing and design ‘pre-nup’ if you like.

What we provide

blahdblah’s mission is to offer creative excellence and outstanding customer service.
We are never happy with just satisfied clients, we MUST have raving fans.

What’s important to us

Apart from always delivering value and creativity, we have 5 company values that impacts on everything we do, every day:

Integrity - operate an honest business based on trust, integrity and respect

Client Relationships - strive to exceed our client expectations. We want happy blahdblah ambassadors

Continuous Improvement - encourage innovation,improvement and feedback,so we can become even better

Communication - say it as it is, take it as it’s meant

Culture - have fun and work at the same time; we like to create an enjoyable and fulfilling working environment

Knowing your business

It is absolutely essential that we get right under the skin of your business before we start to work with you. This is why we always recommend a ‘Discovery Session’ prior to the start of any project, so we can really get to know you and learn everything there is to know about your business. This is not only vital for us to add value and communicate with your target audience, it also helps us win pub quizzes!

How we will do business with you

We believe there’s no such thing as having too much communication, so that’s why we do it. A lot. Written creative briefs, contact reports, traffic light reports, communications log, account reviews... your dedicated Account Manager will use all these to keep you up to speed with how things are going and to make sure you’re happy with the progress of your project.

After your Project is delivered

We will ask you how it went. We value your honesty and we would like you to tell it as it is and we promise to take it as it’s meant, constructively. What you tell us will help us become even better.

What we expect from you

Of course, there are some things that we expect from our clients too. Such as giving us a good brief on what you’d like us to do to help you, and signing off proofs promptly to help us keep the project on track. But we’d also like you to let us know if we can do anything better. And if you like what we do, feel free to tell us, and tell your friends too!